About Our Store
Who is Equestrian Supplies Store for?
Our store caters to equestrians of all levels who value premium English riding equipment. Whether you’re a competitive dressage rider, endurance competitor, or simply maintaining your horse’s daily training gear, we specialize in high-quality tack and accessories for English riding disciplines.
What makes your products special?
We carefully select durable, performance-oriented equipment from trusted manufacturers. Our range focuses on English riding essentials including saddles, bridles, horse boots, and specialized training gear. Many of our products feature premium materials like leather and technical fabrics designed for equestrian use.
Product Questions
How do I choose the right size for horse boots?
Each product page includes detailed sizing charts with measurements. For hoof boots and leg protection, you’ll need to measure your horse’s hoof width/length or leg circumference. When in doubt, our rider-support team can help – just email us with your measurements.
Do you carry wide or narrow fitting English saddles?
Yes! We offer saddles in multiple tree widths. Look for the “Fit Guide” on each saddle product page, or contact us for personalized fitting advice from our experienced saddle fitters.
Are your bits competition legal?
All our English bits comply with FEI and USEF regulations unless otherwise noted. Competition-approved items are clearly marked in product descriptions.
Shipping & Delivery
Where do you ship?
We ship globally except to some Asian countries and remote regions. Check our shipping policy page for specific country restrictions before ordering.
How long will my order take to arrive?
Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95 flat rate)
Free Shipping (EMS): 15-25 business days after dispatch (free on orders over $50)
All orders are processed within 1-2 business days (excluding weekends/holidays).
Free Shipping (EMS): 15-25 business days after dispatch (free on orders over $50)
All orders are processed within 1-2 business days (excluding weekends/holidays).
Can I track my order?
Yes! Standard shipments include full tracking with DHL/FedEx. EMS tracking is available but may have limited updates. You’ll receive tracking information via email once your order ships.
Returns & Exchanges
What’s your return policy?
You have 15 days from delivery to initiate a return. Simply email our rider-support team at [email protected]. Most returns are processed within 3 business days of receipt. Items must be unused and in original packaging.
My bit doesn’t fit – can I exchange it?
Absolutely! We understand the importance of proper fit. Contact us within 15 days of receipt and we’ll guide you through the exchange process. You may need to cover return shipping unless the item was defective.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and never store your full payment details on our servers.
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you track orders faster and saves your information for future purchases.
Still Have Questions?
Our customer service team consists entirely of experienced riders who understand your needs.
Email: [email protected]
Phone: +1 (405) 555-0192 (9am-5pm CST)
Address: 3714 Ottis Street, Oklahoma City, US 73102
From our stable to yours – thank you for trusting Equestrian Supplies Store with your equestrian needs. Ride on!