Privacy Policy

At Equestrian Supplies Store, we value your privacy as much as we value the perfect fit of an English saddle. This policy outlines how we collect, use, and protect your personal information when you visit horsesportshop.com or purchase our premium equestrian equipment.

1. Information We Collect

Like carefully selecting the right bit for your horse, we only collect necessary information to provide our services:

• Personal Details: Name, email, shipping/billing address when you make a purchase
• Payment Information: Processed securely through our payment gateways (we never store full card details)
• Device & Browsing Data: IP address, browser type, and pages visited (via cookies)
• Communication Records: Emails or calls with our rider-support team

2. How We Use Your Information

We handle your data with the same precision as fitting competition tack:

• Process orders and ship your equestrian gear worldwide (excluding some Asian countries and remote regions)
• Provide customer support worthy of Olympic-level service
• Improve our website performance and product selection
• Send relevant offers (only with your consent)
• Comply with legal requirements as strictly as FEI competition rules

3. Data Sharing & Disclosure

We treat your information with more discretion than a private dressage lesson:

• Service Providers: Trusted partners (payment processors, shipping carriers) who help deliver your gear
• Legal Compliance: When required by law or to protect our business
• Business Transfers: In case of merger or acquisition (we’ll notify you)
• Never Sold: We don’t trade your data like old saddle soap

4. Data Storage & Security

We secure your data with the same vigilance as protecting a prized show jumper:

• PCI-compliant payment processing
• SSL encryption throughout our website
• Limited employee access to sensitive data
• Regular security audits
• Data retention only as long as necessary

5. Your Rights

You have more control over your data than a rider has over well-trained reins:

• Access, correct, or delete your personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent (where applicable)
• Lodge complaints with regulatory authorities

Contact our rider-support team to exercise these rights.

6. Cookies & Tracking

Our website uses cookies as strategically as ground poles in a training session:

• Essential Cookies: Keep your shopping cart ready between jumps (required)
• Performance Cookies: Help us improve our course design (optional)
• Marketing Cookies: Show relevant equestrian products (optional)

Manage preferences via your browser settings or our cookie banner.

7. International Data Transfers

As we serve riders globally (with some regional limitations), your data may cross borders with the same care we take when shipping fragile tack items. We ensure adequate protections are in place.

8. Policy Updates

We may update this policy as our business evolves – changes will be posted here with updated effective dates. Significant changes will be communicated like important rule updates from the FEI.