At Equestrian Supplies Store, we understand that even the most carefully selected tack sometimes needs adjustment—just like your horse’s equipment. If your purchase doesn’t meet your expectations, our returns policy is as straightforward as a well-marked dressage arena.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all tags attached
  • In the original packaging (for safety equipment like Horse Boots and Wraps or Hoof Boots)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Boot Liners (worn against skin)
  • Ear Bonnets (hygiene reasons)
  • English Bits (safety equipment)
  • Any custom-made or personalized tack items

Return Process

Follow these simple steps to return an item:

  1. Initiate Your Return: Email our rider-support team at [email protected] within 15 days of receiving your order (see template below).
  2. Pack Securely: Use the original packaging if possible—tack items should be protected like precious show gear.
  3. Ship Back: Send your return to:
    Equestrian Supplies Store Returns
    3714 Ottis Street
    Oklahoma City, OK 73102
    USA
  4. Wait for Processing: We’ll inspect your return within 3 business days of receipt.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Equestrian Supplies Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Product Name: [e.g., “Leather Halter – Black, Size Full”]
  • Reason for return: [Please specify]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is at the customer’s expense unless the item arrived damaged or incorrect.

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the same return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll ship the new item once we receive your return (additional shipping charges may apply)

Damaged or Incorrect Items

If your tack arrives damaged or incorrect (like receiving bell boots when you ordered ankle boots):

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a prepaid return label if needed

International Riders Note: For customers outside the U.S., return shipping costs and any customs fees are the customer’s responsibility. We recommend using a trackable shipping service—treat it like shipping competition gear overseas!

For any questions about our returns policy, contact our rider-support team at [email protected] or +1 (405) 555-0192. We’re happy to help, whether you’re adjusting your bridle or your return!

Last Updated: January 1, 2023