Our Commitment to Equestrians Worldwide

At Equestrian Supplies Store, we understand that your equestrian gear needs to fit perfectly—both for your comfort and your horse’s performance. Whether you’re preparing for dressage or trail riding, our shipping and returns policies are designed with the equestrian community in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). During peak seasons, please allow an additional day for processing.

Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

International Riders Note: We ship globally (excluding some Asian and remote regions). Customs fees and import duties are the responsibility of the recipient. For competition gear traveling overseas, we recommend choosing trackable shipping options.

Returns & Exchanges

Just like adjusting your tack before a ride, we make returns straightforward and hassle-free.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all tags attached
  • In the original packaging (especially important for safety equipment)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Boot Liners (worn against skin)
  • Ear Bonnets (hygiene reasons)
  • English Bits (safety equipment)
  • Any custom-made or personalized tack items

Return Process

  1. Initiate Your Return: Email our rider-support team at [email protected] within 15 days of receiving your order
  2. Pack Securely: Use the original packaging—tack items should be protected like precious show gear
  3. Ship Back: Send your return to:
    Equestrian Supplies Store Returns
    3714 Ottis Street
    Oklahoma City, OK 73102 USA
  4. Wait for Processing: We’ll inspect your return within 3 business days of receipt

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Equestrian Supplies Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., “Leather Halter – Black, Size Full”]

Reason for return: [Please specify]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Timing: Refunds are processed within 5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is at the customer’s expense unless the item arrived damaged or incorrect

Exchange Process

For exchanges (size, color, or style changes):

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll ship the new item once we receive your return (additional shipping charges may apply)

Damaged or Incorrect Items

If your tack arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a prepaid return label if needed

For any questions about our shipping or returns policy, contact our rider-support team at [email protected] or +1 (405) 555-0192. We’re happy to help, whether you’re adjusting your bridle or your return!

Last Updated: January 1, 2023