Effective Date: January 1, 2023

Welcome to Equestrian Supplies Store (horsesportshop.com). These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms.

1. Our Equestrian Community

We cater to dedicated equestrians worldwide who demand quality tack and equipment for dressage, trail riding, and all horse sports. Our policies reflect our commitment to serving riders with reliable gear and exceptional service.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to provide accurate, current information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or affiliation
  • Interfere with the proper functioning of our website

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our English tack, horse boots, bridles, saddles, and equestrian accessories. However, slight variations in color or texture may occur, especially in natural materials like leather.

3.2 Safety Equipment

Certain items like English bits and safety gear are non-returnable for hygiene and safety reasons. Please choose carefully.

3.3 Custom Orders

Personalized or custom-made tack items cannot be returned unless defective.

4. Ordering and Payment

4.1 Order Acceptance

Your order represents an offer to purchase. We reserve the right to refuse any order for any reason.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material cost changes or errors.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). During peak seasons, allow an extra day.

5.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 International Orders

We ship globally (excluding some Asian and remote regions). Customers are responsible for any customs fees or import duties.

6. Returns and Exchanges

6.1 Return Window

You may return most items within 15 days of receipt, provided they are:

  • In original, unused condition
  • With all tags attached
  • In original packaging (especially safety equipment)

6.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

  • Boot Liners
  • Ear Bonnets
  • English Bits
  • Custom-made items

6.3 Return Process

Email [email protected] within 15 days to initiate returns. Ship items to:

Equestrian Supplies Store Returns
3714 Ottis Street
Oklahoma City, OK 73102
USA

6.4 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site (logos, text, images) is our property and protected by copyright. You may not use our materials without written permission.

8. Limitation of Liability

Equestrian Supplies Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (weather, customs, etc.)
  • Improper use of equestrian equipment

Our total liability for any claim related to your purchase shall not exceed the purchase price.

9. Governing Law

These Terms shall be governed by the laws of Oklahoma, USA. Any disputes shall be resolved in Oklahoma courts.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our site with the effective date.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Phone: +1 (405) 555-0192
Mail: 3714 Ottis Street, Oklahoma City, OK 73102 USA

Thank you for choosing Equestrian Supplies Store. We’re honored to serve the global equestrian community with quality tack and exceptional service.